michael muller design thinking ux innovacion ecuador
Hello, I'm

Michael Müller


UI / UX Designer
Trainer / Speaker

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I strongly believe in the power of User Centered Design to deliver the best user experience possible.

With over 19 years of experience at Image Tech, I have honed my UI and UX skills designing web and ecommerce projects for leading corporations and financial institutions in Ecuador.

As an independent UI and web designer, I have had the opportunity to collaborate with clients from all over the world, which has enriched my design perspective and given me the ability to adapt to a wide range of project requirements.

I am also skilled in facilitating Design Thinking workshops to help teams embrace innovation and drive transformative change within their organizations.

I am also a highly effective communicator and collaborator and I am able to clearly communicate my ideas to clients, engineers, and other team members.

Founder of iconiza.com, monitorica.com and member of Interaction Design Foundation.


michael muller cardenas design thinking ux ui ecuador

UI / UX design projects
I’ve worked on for Image Tech


Designing experiences at Image Tech for web and e-commerce projects since 2003.

I'd like to feature some of the most relevant here.

banco del pacifico web diseño image tech michael muller
Final design of main website.
banco del pacifico web diseño image tech michael muller
Starting point (the main website to be redesigned).
Image
Sketching state.
banco del pacifico web diseño image tech michael muller
Initial designs presented to stakeholders.
banco del pacifico web diseño image tech michael muller
Product pages of the brand.
banco del pacifico web diseño image tech michael muller
Product pages of the brand.

    Banco del Pacífico main website


    Project overview
    Redesign of the entire web experience and unifying two of its brands in a single web for one of Banco del Pacífico main corporate website. Design and development of  web solution using Kentico CMS platform.

    My role in the team
    UI Design and part of the UX research team

    Main design and prototyping tools

    • Sketch
    • Invision

    Work done

    • Benchmarking of local and international banks
    • Interviews with stakeholders and departments of the bank
    • UX Research using Customer Journey Maps
    • UI Design of the website
    • Prototyping of the entire workflow
    • User testing and validation with working prototype based on tasks and scenarios

    Website: www.bancodelpacifico.com

    airline ux ui design image tech michael muller
    Final design presented.
    Image
    Interviews with identified Personas (travelers).
    Image
    Customer Journey Map done with each of the Personas identified.
    Image
    Sketching of the initial design.
    Image
    Initial design before the final branding.
    Image
    Design of entire booking experience.
    Image
    Confirmation of completed booking process.

      Online platform for new local airline


      Project overview
      Learning about the current booking and overall flying experience of travelers and designing a completely from the ground up web and booking solution for new local airline.

      My role in the team
      UI Design and part of the UX research team

      Main design and prototyping tools

      • Sketch
      • Invision

      Work done

      • Benchmarking of local and international airlines web user experience
      • Interviews with stakeholders and travel agencies
      • Online workshop with the international booking system provider
      • UX Research using Customer Journey Maps with the three identified User Personas to learn about their current experience.
      • UI Design of the airline website and complete booking process
      • Prototyping of the entire workflow
      • User testing and validation with working prototype
      Image
      Final design of main website.
      Image
      Interviews and prototype testing with resellers.
      Image
      UX Research and planification stage.
      Image
      Design of the catalog.
      Image
      Product page.
      Image
      One of the main challenges of the project was to use geolocation to identify the resellers within the platform.

        Customized B2C eCommerce for Disensa


        Project overview
        Design and implementation of B2C eCommerce solution using VTEX platform for construction material distributor company, Disensa. Included UX Research, usability testing and system integrations.

        My role in the team
        UI Design and part of the UX research team

        Main design and prototyping tools

        • Sketch
        • Invision

        Work done

        • Interviews with stakeholders
        • Interviews with resellers
        • Interviews with contractors and final consumer
        • UX Research using Customer Journey Maps
        • Prototyping of the entire workflow
        • UI Design of the web experience
        • User testing and validation with working prototype
        • Iterations and final delivery
        xtrim ecommerce

        UI Design for Xtrim store ecommerce


        Project overview
        Design and implementation of B2C eCommerce solution using VTEX platform for Internet provider and electronics store Xtrim.

        My role in the team
        UI Design and part of the UX research team

        Main design and prototyping tools

        • Sketch
        • Invision

        Work done

        • Prototyping of the entire workflow
        • UI Design of the web experience
        • Iterations and final delivery

        Website: tienda.xtrim.com.ec

        UI / UX design projects
        I’ve worked as a freelancer


        As a freelance UI and web designer, I have collaborated with clients from around the world on a variety of projects.

        ux research michael muller proyecto diseño
        Final design of software UI.
        ux research michael muller proyecto diseño
        Interviews with stakeholders and managers of the different areas.
        ux research michael muller proyecto diseño
        Interviews with sales persons. The ones that use the platform daily.

          In-store ordering software for large retail


          Project overview
          Identifying issues, delivering better customer experience by optimizing processes and a complete UI redesign of the in-store product request and billing software for one of the largest retailers in Ecuador. Delivery of all design assets and full UX Research report.

          My role in the team
          UI Design and part of the UX research team

          Main design and prototyping tools

          • Sketch
          • Invision

          Work done

          • Interviews and internal workshops with stakeholders and different areas of the company
          • UX Research with sales agents and supervisors in actual stores
          • UX Research with clients
          • UI Design of the complete process
          • Prototyping of the entire workflow
          • User testing and validation with working prototype
          • Iterations and final delivery
          app parqueo positivo concept design ui ux michael muller guayaquil

          UI / UX redesign of Parqueo Positivo App


          Project overview
          This project was born out of a personal concern to explore improvements in the interface and user experience of an application that many of us use in the city. Parqueo Positivo is a service for paying parking meters in Guayaquil and Samborondón, Ecuador.

          *I have no commercial affiliation with Parqueo Positivo or its brand. This is a personal project.

          My role 
          UI and UX Design

          Main design and prototyping tools

          • Sketch
          • Invision

          Work done

          • Question based research in social media about the current user experience
          • Redesign of the entire UI
          • Prototyping of the some parts of the process
          • User testing and validation with working prototype

          View the complete case study
          Image
          Final design of UI.
          Image
          Starting point (original design) and interview with store owners that use the online platform for reselling.
          Image
          Starting point (original design).
          Image
          Final design of UI based on User Research.
          Image
          Final design of UI based on User Research.
          Image
          Final design of UI based on User Research.

            Online store and dashboard for service reseller


            Project overview
            Identifying issues, delivering better customer experience by optimizing processes and a complete UI redesign of the online store and dashboard for Ponle Más.

            Product description
            Online store and dashboard for reselling and paying many local services (phone, water, electricity bills, online services and more)

            My role in the project
            UI Design and UX researcher

            Main design and prototyping tools
            Sketch
            Invision

            Work done

            • Interviews and internal workshops with stakeholders
            • UX Research with owners of local reseller stores
            • UI Design of the complete process
            • Prototyping of the entire workflow
            • Iterations and final delivery

            Web design and branding projects
            I’ve worked as a freelancer


            As a freelance web designer, I have collaborated with many startups locally and abroad to design or re-design their websites.

            I would like to feature these.

            liderazgo ser web diseño michael muller

            Liderazgo SER training
            Design and implementation of website and video production. Florida - United States

            liderazgoser.com

            the sassi ochoa coach web design diseño michael muller

            The Sassi Coach
            Design and implementation of Sassi Ochoa’s professional website.

            thesassicoach.com

            casa garcia hotel web diseño michael muller

            Casa García Hotel Guayaquil
            Design and implementation of Casa García Hotel in Guayaquil, Ecuador.

            casagarciahotel.com

            portfolio bosque de piedra web diseño michael muller

            Bosque de Piedra housing project
            Design and implementation of Bosque de Piedra's website and complete video production - Ecuador.

            bosquedepiedra.info

            iconiza startup icon design michael muller

            Iconiza ®
            I created this startup in 2007, designed the branding and the website. Worked for clients around the world remotely designing custom icons and user interfaces.

            iconiza.com

            monitorica startup design michael muller

            Monitorica
            I created this startup and its branding in 2014. I presented it in Web Summit 2015 in Dublin. The project was not developed jet.

            monitorica.com

            bosque de piedra logo

            Bosque de Piedra housing project
            Design and implementation of Bosque de Piedra's website and complete video production - Ecuador.
            bosquedepiedra.info

            iconiza logo custom icon design

            Iconiza ®
            I created this startup in 2007, designed the branding and the website. Worked for clients around the world remotely designing custom icons and user interfaces.
            iconiza.com

            monitorica logo

            Monitorica
            I created this startup and its branding in 2014. I presented it in Web Summit 2015 in Dublin. The project was not developed jet.
            monitorica.com

            ceym mexico logo

            CEYM Mexico website design
            Redesign and implementation of CEYM Mexico's website. Mexico.
            www.ceym.com.mx

            bosque de piedra logo

            Bosque de Piedra housing project
            Design and implementation of Bosque de Piedra's website and complete video production - Ecuador.
            bosquedepiedra.info

            ame by sassi

            The Sassi Coach
            Design and implementation of Sassi Ochoa’s professional website.
            thesassicoach.com

            liderazgo ser logo

            Liderazgo SER training
            Design and implementation of website and video production. Florida - United States.
            liderazgoser.com

            iconiza logo

            Iconiza ®
            I created this startup in 2007, designed the branding and the website. Worked for clients around the world remotely designing custom icons and user interfaces.
            iconiza.com

            casa garcia hotel

            Casa García Hotel Guayaquil
            Design and implementation of Casa García Hotel in Guayaquil, Ecuador.
            casagarciahotel.com

            monitorica logo

            Monitorica
            I created this startup and its branding in 2014. I presented it in Web Summit 2015 in Dublin. The project was not developed jet.
            monitorica.com

            eventar eventos ecuador

            Eventar
            I co-created this startup and branding and designed the website. An event creation and management company in Ecuador.
            eventar.ec

            iconiza logo custom icon design

            Icons and UI design
            created at Iconiza


            As founder and designer of Iconiza.com, I've worked with clients around the world creating icons for a wide range of Apps and software.

            I would like to feature these.

            iconiza logo custom icon design

            Icons and UI design
            created at Iconiza


            As founder and designer of Iconiza.com, I've worked with clients around the world creating icons and user interfaces for a wide range of Apps and desktop software.


            Check out my work
            iconiza portfolio michael muller
            liderazgo ser logo

            Liderazgo SER training
            Design and implementation of website and video production. Florida - United States.
            liderazgoser.com

            ame by sassi

            The Sassi Coach
            Design and implementation of Sassi Ochoa’s professional website.
            thesassicoach.com

            casa garcia hotel logo web diseño michael muller mmc design

            Casa García Hotel Guayaquil
            Design and implementation of Casa García Hotel in Guayaquil, Ecuador.
            casagarciahotel.com

            bosque de piedra logo

            Bosque de Piedra housing project
            Design and implementation of Bosque de Piedra's website and complete video production - Ecuador.
            bosquedepiedra.info

            iconiza logo custom icon design

            Iconiza ®
            I created this startup in 2007, designed the branding and the website. Worked for clients around the world remotely designing custom icons and user interfaces.
            iconiza.com

            monitorica logo

            Monitorica
            I created this startup and its branding in 2014. I presented it in Web Summit 2015 in Dublin. The project was not developed jet.
            monitorica.com

            analytics app icon iconiza
            safe strike app iconiza
            crocket app icon iconiza
            pentactoe-app-icon iconiza
            icon project iconiza 1